Dynamics (D365) Support Specialist

Role: Dynamics (D365) Support Specialist
Rate: £550 p/d Inside IR35
Location: London – 3 days p/w on site
Duration: 6 months

Working for a Wealth management firm in London who are looking for 2^nd line Dynamics support specialist to help fill a gap in the team.

Experience Required:

• The suitable candidate will have previous experience in an IT Application support role
• Experience of applying logical and systematic trouble-shooting techniques of application support issues.
• Specific experience in CRM support is highly sort, especially for MS Dynamics, Powershell and Automation skillset
• CRM (deep dive) application support (mandatory
• Financial business understanding ideally from working in the financial sector (preferred)
• Experience/knowledge is how messages work and are transmitted
• Knowledge of SWIFT messaging (advantageous)
• Proven track record of Stakeholder management
• End to end application functionality knowledge; be able to demonstrate clear understanding of patterns of business activity, user journeys and application capabilities
• Experience with Microsoft server platform (required)
• SQL (advantageous)

Responsibilities:

• Check and monitor correct running of all applications and processes including start/end of business day checks.
• Investigate and resolve application and business issues relating to applications and processes.
• Resolve high priority issues under the direction of senior members of the application support team.
• Develop full understanding of key applications/business functions.
• Develop business or support reports using SQL and SSRS
• Provide training and guidance to 1^st line teams and provide additional support to this function when business volumes demand.
• Escalate problems and errors to 3^rd line support or vendor teams and act as problem owner to deliver resolution.
• Improve and enhance application and system monitoring and alerting.
• Perform application implementations and upgrades.
• Provide support and guidance to projects working on new developments of production systems; run and monitor test environments in support of new releases.
• React to ad-hoc requests from the business when appropriate.