End-User Computing (EUC) Engineer

End-User Computing (EUC) Engineer

Rate – £500 per day total to umbrella (Inside IR35)

Duration – 6 months

Location – Reigate (once a week on site)

Are you an experienced End User Computing professional with a knack for technical support and a drive to improve user experience? We’re looking for a motivated EUC Engineer to join a financial services giant to play a crucial role in supporting their IT infrastructure.

Key Responsibilities:

• Active Directory & Group Policies: Handle AD administration and implement effective group policies.
• SCCM Application Packaging: Manage the application packaging process to ensure smooth and efficient software deployment as well as ensuring vulnerability management standards are kept.
• Disaster Recovery & OS Images: Develop and maintain OS images, contribute to disaster recovery planning, and ensure readiness for quick response.
• End-User Support: Provide end-user support and maintenance for various platforms, including OS imaging, policy management, application packaging, and mobile device management (IOS and Android).

Day-to-Day:

• Proactively address and resolve tickets from the internal system, manage requests for system access, and provide solutions for escalated incidents.
• Support both Microsoft and Apple ecosystems, including Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI (preferably AWS Workspaces), Active Directory, and Group Policy administration.
• Implement and manage authentication solutions, including Okta Workforce SAML authentication.

What You Bring:

• Technical Expertise: Proven track record in 2^nd/ 3rd line (EUC / Desktop) support within a service desk environment.
• Versatile Knowledge: Broad experience with end-user hardware and software support across Microsoft and Apple ecosystems.
• Problem-Solving Skills: Ability to troubleshoot, diagnose, and resolve escalated technical issues efficiently.
• Working experience with Cloud based Identity Management services such as Okta.