Junior Professional Services Engineer

Junior Professional Services Engineer

£27,000 – £32,000

Hybrid Oxfordshire

This is a great opportunity for someone to work within a fast paced, energetic and fun company with a modern culture and opportunity for huge amounts of future career growth.

This role offers a pathway from onsite support to becoming a full-fledged Professional Services Engineer. You’ll begin by shadowing senior engineers, developing the skills necessary to deliver projects independently.

Key Responsibilities:

Onsite Helpdesk Support:

• Resolve IT issues on-site when remote support isn’t possible.
• Manage and escalate incident tickets, ensuring timely resolutions.
• Maintain desktop asset registers and configurations.
• Collaborate with clients and 3rd party vendors.

Professional Services:

• Lead and deliver 1-2 projects monthly.
• Collaborate with project managers to adhere to project plans.
• Create and manage detailed Scope of Work (SOW) documents.
• Ensure project completion within scope and timeframe.

Person Specification:

• Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
• Driving license and own transport required
• Strong communication, troubleshooting, and client service skills.
• Professional, positive, and adaptable.
• Team player with a proactive approach to problem-solving.
• Ability to work independently under pressure.