Pensions Administrator, Fully Remote

Position: Pensions Administrator, Complaints
Industry: Finance, Pensions
Location: Fully Remote

Job Description:

We are seeking a skilled Pensions Administrator to join our financial services team. The ideal candidate will resolve pensions related queries and customer complaints efficiently, fairly, and professionally.

Key Responsibilities:

• Handle complaints received via phone, email, and letters.
• Communicate promptly, politely, and professionally with customers.
• Clarify and agree queries with customers over the phone to ensure full understanding.

Engagement: Contract role via umbrella company only.

Required Skills & Experience:

• Proven experience in handling complaints within a financial services organisation.
• Expertise in dealing with difficult situations in a professional manner.
• Strong letter-writing skills.
• Experience with bereavements
• Redress and calculations
• Experience in remediation
• In-depth knowledge of pensions and/or investment products.
• Ability to meet individual output and quality metrics.