Pensions Complaints Handler, Finance, Pensions

Position: Pensions Complaints Handler
Industry: Finance, Pensions
Location: Fully Remote after initial 4 weeks on site in Stirling

Job Description:

We are seeking a skilled Complaints Handler to join our financial services team. The ideal candidate will resolve customer complaints efficiently, fairly, and professionally.

Key Responsibilities:

• Handle complaints received via phone, email, and letters.
• Communicate promptly, politely, and professionally with customers.
• Clarify and agree on complaints with customers over the phone to ensure full understanding.

Engagement: Contract role via umbrella company only.

Required Skills & Experience:

• Proven experience in handling complaints within a financial services organisation.
• Expertise in dealing with difficult situations in a professional manner.
• Strong letter-writing skills.
• Experience in remediation and calculations.
• In-depth knowledge of pensions and/or investment products.
• Ability to meet individual output and quality metrics.