Service Manager

Service Manager

Burton-on-Trent (hybrid – 1-2 days per week onsite)

Up to £55,000

We are seeking a dedicated Service Manager to ensure top-tier service and availability for our client’s digital platforms. This role is crucial for achieving high digital ambitions by fostering strong relationships with key suppliers and internal teams. If you have a solid background in service support with modern digital technologies and industry best practices, we want to hear from you.

Key Responsibilities:

• Developing and implementing a Service Strategy for digital technologies
• Ensuring the design and delivery of digital services meet sponsor and user needs
• Providing 24/7 support for critical systems through internal teams or third-party partners
• Managing escalation, communication, and review processes for critical issues
• Ensuring all digital applications and platforms are on supported versions and scheduling technical upgrades
• Monitoring, reporting, and governing service levels to ensure compliance and quality standards
• Undertaking capacity and performance planning to manage peak demand

Requirements:

• Strong technical support skills in monitoring, alerting, task automation, and modern tooling
• Experience managing and coordinating internal and third-party partners to agreed support strategies and service levels
• Clear drive to deliver exceptional customer service to colleagues and users of digital applications
• Demonstrable experience in a product support environment for a large-scale company or service provider
• Ability to deliver outstanding service in high-pressure environments