Sanderson’s World Class Q2 NPS Score

Sanderson is delighted to announce our fantastic Net Promoter Score for Q2 2024.

A Net Promoter Score, or NPS, is a market research and customer satisfaction metric based on a single survey question which asks respondents to rate the likelihood that they would recommend us and our services to others.

In Sanderson’s survey, we asked all of our candidates across both permanent and contract recruitment following one week of their placement whether if based on their experience of working with us, they would recommend Sanderson.

From this survey, we are extremely proud to have gained an outstanding NSP score of 83.

To put this into perspective, NPS survey results are based on a scale of:

• -100-0 = Needs improvement
• 0-50 = Good
• 50-70 = Excellent
• 70 and above = World Class

A score as high as 83 demonstrates the market-leading experience our candidates have when working with Sanderson as well as the strength of our customer loyalty and the true partnerships we have with our candidates and clients alike.

Commenting on this result, Chief Executive Officer Jon Ball said:

“Nothing feels better than getting outstanding feedback from the people we provide with contracts and permanent placements; and nothing is more valuable to our business than the referrals that this performance delivers.

Well done to everyone at Sanderson in every department for scoring a massive 83 Net Promoter Score so far this year.”

We are extremely proud of this excellent result and see it as a testament of the hard work and dedication our team continue to provide. We will continue to strive to keep our score in this fantastic range, as well as constantly look for ways we can improve.