You will be

• Speaking to new and exciting customers
• Building rapport and understanding customer needs
• Finding the right insurance policy for small to medium businesses
• Utilising a range of systems while working in a dynamic team

The right candidate will have confidence and experience working in call centre sales. Insurance experience is not necessarily needed as our client will provide full training from product range to phone system.

No qualifications are essential, our client is just keeping an eye out for someone who is great working in a team, excited and willing to learn and is passionate for customer care.

Technical Claims Handler

A leading position as a Technical Claims Handler with a well-known and trusted employer based in Cardiff.

This is a key role supporting clients by expertly handling their claims. Ideal for someone looking for an exciting challenge in a growing team within a new business.

Responsibilities will include Talking to our customers throughout their claim journey managing claims across our growing product suite. You will also collaborate with claims partners, such as brokers, lawyers, investigators and assessors.

Skills:

• Experience with Property and Commercial Claims.
• Experience in handling Commercial claims across multiple products.
• The ability to adapt to changes in a fast-paced start-up environment.
• A proven track record of working with multiple partners such as brokers, TPAs, lawyers, investigators, and loss adjusters.
• Confidence in using a variety of digital platforms: policy admin systems, claims management platforms, portals, data platforms, MS Office, etc.

Other responsibilities: –

• Identifying, investigating and managing fraud concerns.
• Recording, analysing and presenting claims data.
• Acting as a subject matter expert across the business for commercial claims as we launch new products.
• Developing and managing relationships with claims partners, updating existing processes, and creating new ones.