Which Managed Service Programme (MSP) is right for me?

If you’re in the market for a more standardised, compliant and cost-efficient approach to the sourcing, onboarding and managing of your contractor population, you might be thinking of engaging with a partner for an MSP (Managed Service Programme).

However, one size does not fit all and there are different approaches and models to consider, all of which we discussed in our recent Guide. Whilst all MSPs bring a dedicated account team to drive efficient processes across the different stages of managing contingent workforces, from attraction, selection, onboarding, pre-engagement screening, and then offboarding, the major difference is the approach to candidate sourcing.

In this blog, we run through the different models and how they might benefit your organisation so that you can decide which one is right for you.

Let’s get stuck in…

Master Vendor MSP

Master Vendor is an MSP solution in which one MSP partner takes responsibility for the management of the end-to-end process and the sourcing of candidates themselves. They build a second-tier supply chain but only utilise it if they require additional help.

A Master Vendor MSP partner acts as the primary resourcing provider for your organisation. The partner will take direct responsibility for candidate sourcing, pre-screening and management, as well as building talent pipelines for future vacancies. They will only engage with other agencies if they cannot fulfil the role and need a bit of extra help. Basically, they’ll completely take the resourcing challenges and time-consuming admin tasks off your hands.

Advantages

This model offers a more streamlined process as one partner takes responsibility for all activity. Not only does this bring more accountability for hiring difficult to fill roles but will often result in quicker placements and a creation of talent pipelines for future roles, driving down your future time to hire.

Master Vendor MSP enables you to leverage economies of scale to realise significant cost savings through a simple pricing structure. A Master Vendor MSP also creates consistency of experience. The candidate experience will be more consistent as they are only dealing with one point of contact, and it will also help to improve the amplification of your employer brand messaging.

Challenges

When looking to engage with a master vendor MSP provider, selecting the right partner is key.

If you operate in a particularly niche market or are needing to flesh out your team for a very technical project, then be aware that some suppliers might not have the direct sourcing capability to provide access to the niche talent or specialised skills you require. It pays to do your research. A specialist master vend partner will be able to demonstrate the ability to source at least 90% of all roles directly.

This is particularly relevant if you’re needing to recruit over multiple locations, or even regions, it should also be noted that with a master vendor approach, it may be difficult to deploy workers consistently across a multi-region solution.

Neutral Vendor MSP

Next up, you’ve got your neutral vendor MSP model. When you’re working with an MSP partner in a neutral vendor capacity, this mean they will be acting as an intermediary between your company and the roles you need filling, and multiple other recruitment agencies. Think of them as being able to play the field for you.

They’ll review candidates from all these different sources and present the best options to you, regardless of source.

Advantages

The neutral vendor approach will spread out your risk and diversify your talent supply chains, which can then provide you with wider and more diverse access to talent.

You could also maximise some cost savings thanks to the transparency of this approach and being able to review the pricing structures of multiple different suppliers. A diverse supply chain builds scalability and flexibility into a solution.

Challenges

However, a neutral vendor approach may not achieve the same cost savings as a direct sourcing model as there will be two organisations to pay for each hire made, the agency supplier as well as the MSP partner.

Also, you should pay special attention to how each agency is presenting your employer brand to avoid a misalignment in how you’re being represented.

Hybrid Model MSP

Then you’ve got your hybrid model MSP partner. This combines some elements of both the vendor-neutral and the master vendor approaches.

With a hybrid model, the MSP partner may deliver to you via direct sourcing, while also appointing other primary suppliers and opening some of your roles up to a wider pool in the supply chain.

Advantages

A huge advantage you get with the hybrid model is flexibility as you’ll be able to choose the best model per job category. This could mean that your technology hiring is conducted via a neutral vendor approach, while your HR function is handled through a master vendor. This will optimise costs and efficiency while maintaining access to diverse suppliers.

This approach also means you’re not going to be limited by jurisdictions. You can easily hire across various geographical locations and get the best talent on the ground thanks to the expertise of different suppliers based where you need them – say goodbye to compromising on worker quality.

Challenges

However, a hybrid model approach does come with its own set of potential challenges. When you’re working with different MSP models operating for different job categories it can become a hugely complex process to manage. The hybrid model can work very effectively for large, multi-region contracts, mitigating risk and ensuring compliance with local regulations. For mid-size solutions (100 – 750 contractors under management) it may prove overly complex and not deliver the same benefits as the other models.

Which model is right for you?

So, which model do you think is right for you?

Well, it depends. The most appropriate model will depend on factors like your organisation’s size, industry sector, geographic scope, the mix between generalist and niche skills that you’re hiring for, not to mention your strategic goals.

Looking for more information?

We’re on hand to help guide you on which MSP model might be right for you and your business, and how you can get started.

You can find out more in our comprehensive Guide to MSP. Answering all of your questions from what the benefits are through to how to get started, this Guide will set you up for success.

If you have any further questions or would like to chat to us more, please don’t hesitate to reach out to:

Chesney Windsor – [email protected]

Or

Lisa Goodman – [email protected]